Laundry & Latte Privacy Policy
Last updated: July 25, 2026
Who we are
Laundry & Latte operates Laundry & Latte. This policy explains what information we collect from customers, how we use it, and the choices you have. It applies to our stores, our website, our customer app, and our email and text messaging programs.
Information we collect
- Contact details you give us: name, email address, mobile phone number, and postal address
- Account details: your laundry card or loyalty account number, balance, and visit and spend history
- Payment information processed by our payment providers. We do not store full card numbers
- Messages you send us and our replies, including texts, emails, and chat
- Basic website information such as pages viewed and general location, collected by standard web analytics
How we use information
- To provide laundry services and run your account, loyalty, and rewards
- To send you the service notifications, emails, and texts you signed up for
- To answer questions and provide customer support
- To improve our stores, services, and marketing
- To meet legal, tax, and record keeping obligations
How we share information
We share information with service providers who help us operate: our point of sale and payment processors, our marketing and messaging providers, and our website and app hosting providers. They may use the information only to perform services for us.
We do not sell your personal information. We may disclose information when the law requires it, or to protect our rights, our customers, or the public.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.
Information sharing with subcontractors who provide support services for us, such as customer service and message delivery, is permitted. Those subcontractors may use mobile information only to perform those services on our behalf, and they are prohibited from using it for their own marketing or promotional purposes and from sharing or selling it.
All other categories of information, and all other sharing practices and third party disclosures described anywhere else in this policy, exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Text messaging (SMS) and mobile information
Laundry & Latte ("we", "us", "our") operates a text messaging program for Laundry & Latte. This section explains how we handle the mobile phone number and the consent you give us when you join it.
Mobile information we collect
- The mobile phone number you give us when you opt in
- Your consent record: the date and time you opted in, the exact disclosure you agreed to, and where you agreed to it (in store, on a signup form, on our website, or by texting us)
- Message activity: whether a message was sent, delivered, or failed, and any keyword you reply with, such as STOP or HELP
- The customer, loyalty, or card account you ask us to connect the number to, when you provide one
How we use mobile information
- To send the messages described in our SMS terms and conditions
- To honor STOP, HELP, and other keyword requests immediately
- To keep the records that show you consented, as required by law
- To measure delivery and troubleshoot problems with our messaging provider
How mobile information is shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.
Information sharing with subcontractors who provide support services for us, such as customer service and message delivery, is permitted. Those subcontractors may use mobile information only to perform those services on our behalf, and they are prohibited from using it for their own marketing or promotional purposes and from sharing or selling it.
All other categories of information, and all other sharing practices and third party disclosures described anywhere else in this policy, exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Your choices
You can opt out at any time by replying STOP to any message we send. Reply HELP to any message for help. Message and data rates may apply. Message frequency varies.
You can also reach us at jeanroch@laundryandlatte.com or (718) 237-1157 to opt out, ask what mobile information we hold about you, or ask us to delete it.
How long we keep it
We keep your consent record for as long as you are opted in, and for a reasonable period afterward so we can prove that consent existed and that your opt-out was honored. Opt-out records are kept indefinitely so that a number that asked to stop is never texted again by mistake.
Email marketing
If you opted in to marketing emails, you can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us at jeanroch@laundryandlatte.com or (718) 237-1157.
How we protect information
We use commercially reasonable technical and organizational safeguards, including encryption in transit and access controls, to protect the information we hold. No system is perfectly secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing. To make a request, contact us at jeanroch@laundryandlatte.com or (718) 237-1157, or write to us at 6 Columbia Place, Brooklyn, New York 11201, United States. We will respond within the time the law allows.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.
Changes to this policy
We may update this policy. When we do, we update the "Last updated" date at the top of this page.
Contact us
Questions about this policy? Contact Laundry & Latte at jeanroch@laundryandlatte.com or (718) 237-1157, or write to us at 6 Columbia Place, Brooklyn, New York 11201, United States.